Credit Scores and Collection Accounts

Collection accounts will almost always have a significant negative impact on a credit score. 

A collection account is a listing in a credit report that represents a consumer account that has been assigned to a company to collect on an unpaid debt obligation.

If a consumer stops making the contractual payments on an account or debt, the lender or creditor may assign the account or sell the account to a collection agency.  This action turns a credit account into a collection account.  The collection account is the account with the collection company that is collecting on an unpaid consumer debt and is generally not the original creditor or original lender. 

The original unpaid obligation or debt may be from a credit card debt that was unpaid, medical bills, utility bills, or any other contractual debt that was left unpaid and then sent to a collection agency by the original creditor.  The collection account is the account with the collection agency as opposed to the delinquent account that exists with the original creditor. 

The original creditor’s delinquent account may also be reflected in the credit report.  For instance, a collection account for an unpaid credit card balance may be reported to the credit reporting agencies as the original delinquent account with the credit card company, usually as a charged off account, as well as the balance now being collected by the collection agency. 

A collection account may also be reflected in the credit report without a corresponding original creditor account.  As an example; cell phone companies and medical bills that are unpaid may be sent to a collection agency to collect the unpaid delinquent debt and these creditors will not report to the credit reporting agencies, yet the collection agency the debt is assigned to will most likely report to the credit bureaus or credit reporting agencies.

A credit score evaluates collection accounts on an individual’s credit report according to when the collection occurred.  Individual credit scores weigh collections on a credit report according to when the collection occurred.  Generally, the more recent the collection, the more it’s going to impact the credit score.

Collection account records, no matter how recently opened, all should expire and be removed from an individual’s credit report seven years after the last 180-day late payment on the original debt.

Note that closing an account doesn’t make the record in the credit report go away.  A closed account will still show up on a credit report, and its status will be considered in the credit score calculation.  Paid collections and unpaid collections are generally scored the same; the impairment to a credit score occurs as a result of the account being delinquent.  . 

Since the collection account is different from the original creditor account, whether it is a credit card or a medical bill, and the collection accounts cannot report a payment history since technically there is no payment record with collection agency only with the original creditor then there will not be a payment history from the collection agency in the credit report and the credit score simply evaluates the date of the account and the amount.

It is always worth the effort to investigate the validity of collection accounts and the amount owed to see if they can be removed from a credit report for inaccuracy, which is common.

Credit Report Complaints and State Consumer Protection Agencies

State consumer protection agencies enforce consumer protection laws and often make available consumer protection information to inform consumers of the state and help file complaints.  Many state consumer protection agencies regulate credit reporting agencies and credit repair organizations as well collection agencies. 

State consumer protection agencies contact information by state:

Alabama
Consumer Affairs Division
Office of Attorney General
Alabama State House
500 Dexter Ave.
Montgomery, AL 36130
334-242-7300
800-392-5658
www.ago.state.al.us

Alaska
Consumer Protection Unit
Office of the Attorney General
P.O. Box 110300
Juneau, AK  99811
907-465-2133
1-888-576-2529
www.law.state.ak.us

Arizona
Consumer Information and Complaints
Office of Attorney General
1275 West Washington Street
Phoenix, AZ  85007-2926
602-542-5763
800-352-8431
602-542-5002 (TTY)
www.azag.gov

Arkansas
Consumer Protection Division
Office of the Attorney General
323 Center Street, Suite 200
Little Rock, AR  72201
501-682-2341
800-482-8982
501-682-6073 (TTY)
www.arkansasag.gov

California
Department of Consumer Affairs
Consumer Information Division
1625 North Market Blvd., Suite N 112
Sacramento, CA  95834
916- 445-1254
(800) 952-5210
www.dca.ca.gov

Colorado
Consumer Protection Section
Office of Attorney General
1525 Sherman Street, Fifth Floor
Denver, CO  80203-1768
303-866-5189
800-222-4444
 www.ago.state.co.us

Connecticut
Department of Consumer Protection
165 Capitol Avenue
Hartford, CT  06106-1630
860-713-6050
1-800-842-2649
TTY: 1-860-713-7240
Fax: 860-713-7239
 www.ct.gov/dcp

Delaware
Consumer Protection Unit
Office of the Attorney General
820 North French Street
Carvel State Building
Wilmington, DE  19801
302-577-8600
800-220-5424
www.attorneygeneral.delaware.gov
 
District of Columbia
Department of Consumer and
Regulatory Affairs
941 North Capitol Street, NE
Washington, DC  20002
202-442-4400
202-442-9480 (TDD-TTY)
www.consumer.dc.gov

Florida
Division of Consumer Services
Department of Agriculture and
Consumer Services
2005 Apalachee Parkway
Tallahassee, FL  32399-6500
850-488-2221
800-435-7352
www.800helpfla.com

Georgia
Governor’s Office of Consumer Affairs
2 Martin Luther King, Jr. Drive, Suite 356
Atlanta, GA  30334
404-651-8600
800-869-1123
consumer.georgia.gov

Hawaii
Office of Consumer Protection
235 South Beretania Street
Honolulu, Hawaii  96813
808-587-3222
808-586-2630
www.hawaii.gov/dcca/ocp

Idaho
Consumer Protection Division
954 W. Jefferson, 2nd Floor
Boise, ID  83720
(208) 334-2424
Toll Free in Idaho 1-800-432-3545
Fax (208) 334-4151
www.state.id.us/ag/consumer

Illinois
Consumer Protection Division
Office of Attorney General
100 W. Randolph Street
Chicago, IL  60601
312-814-3000
800-386-5438
800-964-3013 (TTY)
www.illinoisattorneygeneral.gov

Indiana
Office of Attorney General
Consumer Protection Division
302 West Washington St., 5th floor
Indianapolis, IN  46204
317-232-6330
Toll free: 1-800-382-5516 (Consumer Hotline)
Fax: 317-233-4393
www.indianaconsumer.com

Iowa
Consumer Protection Division
Office of Attorney General
1305 E. Walnut Street
Des Moines, IA  50319
515-281-5926
www.IowaAttorneyGeneral.org

Kansas
Consumer Protection and Antitrust
Division
Office of Attorney General
120 S.W. Tenth Avenue
Topeka, KS  66612-1597
785-296-3751
800-432-2310
785-291-3767 (TTY)
www.ksag.org

Kentucky
Consumer Protection Division
Office of the Attorney General
1024 Capitol Center Drive, Suite 200
Frankfort, KY  40601
502-696-5389
888-432-9257
www.ag.ky.gov/cp

Louisiana
Consumer Protection Section
Office of the Attorney General
P.O. Box 94095
Baton Rouge, LA  70804-9095
225-326-6465
800-351-4889
www.ag.state.la.us

Maine
Department of Professional & Financial Regulation
Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine  04333
1-800-436-2131 (Consumer Protection)
Fax: 207-626-8812
www.credit.maine.gov

Maryland
Consumer Protection Division
Office of Attorney General
200 St. Paul Place
Baltimore, MD  21202-2022
410-576-6550
888-743-0023
www.oag.state.md.us/consumer

Massachusetts
Office of Consumer Affairs and
Business Regulation
10 Park Plaza, Suite 5170
Boston, MA  02116
617-973-8787 (hotline)
617-973-8700
888-283-3757
www.mass.gov/consumer

Michigan
Consumer Protection Division
Office of Attorney General
P.O. Box 30213
Lansing, MI  48909
517-373-1140
877-765-8388
www.michigan.gov/ag

Minnesota
Consumer Protection Division
Office of Attorney General
1400 NCL Tower
445 Minnesota Street
St. Paul, MN  55101-2130
651-296-3353
800-657-3787
651-297-7206 (TTY)
800-366-4812 (TTY)
www.ag.state.mn.us

Mississippi
Consumer Protection Division
Office of the Attorney General
P.O. Box 22947
Jackson, MS  39225-2947
601-359-4230
800-281-4418
www.ago.state.ms.us

Missouri
Consumer Protection Division
Attorney General’s Office
P.O. Box 899
Jefferson City, MO  65102
573-751-3321
800-392-8222
www.ago.mo.gov

Montana
Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT  59620-0151
(800) 481-6896
(406) 444-4500
Fax: (406) 444-9680
www.doj.mt.gov/consumer

Nebraska
Consumer Protection Division
Office of Attorney General
2115 State Capitol Building
Lincoln, NE  68509-8920
402-471-2682
800-727-6432
www.ago.ne.gov

Nevada
Consumer Affairs Division
Office of the Attorney General
100 North Carson Street
Carson City, Nevada  89701-4717
(775) 684-1100
Fax - (775) 684-1108
www.fyiconsumer.org

New Hampshire
Consumer Protection and Antitrust
Bureau
Department of Justice
33 Capitol Street
Concord, NH  03301-6397
603-271-3658
Toll free: 1-888-468-4454
www.doj.nh.gov/consumer

New Jersey
Division of Consumer Affairs
Department of Law and Public Safety
124 Halsey Street
Newark, NJ  07102
973-504-6200
800-242-5846
973-504-6588 (TDD)
www.njconsumeraffairs.gov

New Mexico
Consumer Protection Division
Office of Attorney General
P.O. Drawer 1508
Santa Fe, NM  87504-1508
505-827-6000
800-678-1508
www.nmag.gov

New York
Office of the Attorney General
The Capitol
Albany, NY  12224-0341
General Helpline: 1-800-771-7755
800-788-9898 (TTY)
www.oag.state.ny.us

North Carolina
Consumer Protection Division
Department of Justice, Attorney
General’s Office
9001 Mail Service Center
Raleigh, NC  27699-9001
919-716-6000
877-566-7226
www.ncdoj.gov

North Dakota
Consumer Protection and Antitrust
Gateway Professional Center
1050 E Interstate Avenue Suite 200
Bismarck ND  58502-5574
701 328-3404
800 472-2600
www.ag.nd.gov

Ohio
Consumer Protection Division
Office of Attorney General
Ohio Attorney General Richard Cordray
30 E. Broad St., 17th Floor
Columbus, OH  43215
Fax: 614-728-7583
(800) 282-0515
www.speakoutohio.gov

Oklahoma
Consumer Protection Unit
Office of the Attorney General
4545 N. Lincoln Blvd., Suite 112
Oklahoma City, OK  73105-3498
405-521-3653
Toll free: 1-800-448-4904
www.okdocc.state.ok.us

Oregon
Financial Fraud/Consumer Protection Section
1162 Court Street, NE
Salem, OR  97301-4096
503-378-4320
503-229-5576
877-877-9392
www.doj.state.or.us

Pennsylvania
Bureau of Consumer Protection
Office of Attorney General
Strawberry Square, 16th Floor
Harrisburg, PA  17120
717-787-3391
800-441-2555
www.attorneygeneral.gov

Rhode Island
Consumer Protection Unit
Department of Attorney General
150 S. Main Street
Providence, RI  02903
401-274-4400
800-852-7776
401-453-0410 (TTY)
www.riag.state.ri.us

South Carolina
Department of Consumer Affairs
P.O. Box 5757
3600 Forest Drive, 3rd Floor
Columbia, SC  29250
803-734-4200
800-922-1594
www.scconsumer.gov

South Dakota
Office of the Attorney General
Division of Consumer Protection
500 East Capitol
Pierre, SD  57501
605-773-4400
800-300-1986
www.state.sd.us/atg

Tennessee
Division of Consumer Affairs
Department of Commerce and
Insurance
500 James Robertson Parkway
Nashville, TN  37243-0600
615-741-4737
800-342-8385
www.tn.gov/consumer

Texas
Consumer Protection Division
Office of the Attorney General
P.O. Box 12548
Austin, TX  78711-2548
512-463-2185
800-621-0508
www.oag.state.tx.us

Utah
Division of Consumer Protection
Department of Commerce
160 E. 300 South
SM Box 146704
Salt Lake City, UT  84114-6704
801-530-6601
800-721-7233
 www.consumerprotection.utah.gov

Vermont
Consumer Assistance Program
Office of Attorney General
104 Morrill Hall, UVM
Burlington, VT  05405-0106
802-656-3183
800-649-2424
www.atg.state.vt.us

Virginia
Office of the Attorney General
900 East Main Street
Richmond, VA  23219
(804) 786-2071
www.vaag.com/consumer

Washington
Consumer Resource Center
Office of the Attorney General
1125 Washington St SE
Po Box 40100
Olympia, WA  98504
1-800-692-5082
206-464-6811
www.atg.wa.gov

West Virginia
Consumer Protection Division
Office of the Attorney General
Mailing: P.O. Box 1789
Charleston, WV  25326
304-558-8986
800-368-8808
www.wvago.gov

Wisconsin
Bureau of Consumer Protection
Department of Agriculture, Trade,
and Consumer Protection
P.O. Box 8911
2811 Agriculture Dr.
Madison, WI  53708-8911
608-224-4976
800-422-7128
608-224-5058 (TTY)
www.datcp.state.wi.us

Wyoming
Consumer Protection Unit
Attorney General’s Office
123 Capitol
200 W. 24th Street
Cheyenne, WY  82002
307-777-7874
800-438-5799
attorneygeneral.state.wy.us

Simple Myths Regarding Credit Scores

Myths and urban legends abound on the Internet, but most of them can’t impact your finances.  However, there are many financial myths that can cost you a lot of money.  Myths about credit reporting and your credit score can take a significant amount of your hard-earned money out of your wallet.

Making a lot of money will help your credit report and your credit scores.

It is a common misconception that a big salary will lead to spotless credit, low interest rates and a high credit score when, in fact, your salary has no impact on your credit report or credit score.  People with impressive salaries still get hammered with high interest rates and get slapped with decline letters when they let their credit card payments lapse, take on too much debt or engage in other behavior that impacts their credit report.

Your paycheck may not help you get the credit you want, but it is important to lenders.  Before lenders loan you money, they want to know that you can make payments well into the future.  The ability to make payments many years in advance is called “capacity.”

Your salary is used by lenders to determine your capacity to make regular payments.  Lenders use credit reports and credit scores to decide whether to issue you credit.  You can have a large salary, but if you have poor credit, it won’t matter to lenders.  Money matters, but it’s not all that’s important to obtain a good credit history and credit score.

Paying cash for everything will help your credit rating.

Paying cash for everything fails to establish any type of credit history.  Without any credit history, you won’t have a report or a credit score for lenders to evaluate.  In order to be deemed credit-worthy, you must open and use a variety of credit accounts.  A lack of credit history will result in low credit scores. Good luck getting a loan with low credit scores!

Even if you think that you will never need credit, you will need it!  Whether you need a car or a home, your credit report is your golden ticket.  Your credit report is checked before you make a major purchase and in some places, before your rent anything from an apartment to a movie.  Without some form of credit it is difficult to make online purchases or even to make hotel reservations for hotels and rental cars.

Using credit is an important part of society.  Living a cash-only lifestyle isn’t a good thing.  Managing your credit, credit profile and credit scores is a good thing.

A great credit score is a result of a credit report WITHOUT any late payments.

Did you know that only 30% of your credit score comes from paying all of your bills on time?  You won’t have a great credit score without on-time bill payment, but paying your bills on time is only part of having a great credit report.

The rest of your credit score is made up of things besides our bill payment history.  Most people don’t know this.  It would come as a surprise to many people who struggle to make monthly minimum payments.

If you want to maintain an excellence credit score, you must not allow yourself to become mired in debt.  Paying just the minimum amount each month sends a signal to the credit world that you are barely keeping your head above financial water.  Making more than the minimum payments will help improve your credit score.

A divorce decree will absolve you of your credit responsibilities.

Focusing on your joint debts while going through a divorce is one of the most important things you can do.  While judges will often decree that one spouse will take responsibility for paying the car note and the other spouse is responsible for the mortgage and credit card bills, the lenders will still honor the terms of joint contracts since the divorce decree does not invalidate or alter the original loan or credit card contract. 

Simply stated, if your name is on the contract along with your spouse, the creditors will report any late payment on both credit reports.  If your spouse defaults on the loan, you can be held accountable by collection agencies, despite any judge’s ruling and your credit report and credit score will reflect any delinquent payments.

All three of your credit reports and credit scores will be the same.

Nothing can be further from the truth.  Your credit reports from the big three agencies will be different, and so will your credit scores.

There are three main reasons for this:

Not all lenders report to all three credit-reporting agencies.  Reporting is a voluntary act and most lenders don’t report to all credit agencies.

An inquiry record is left whenever someone checks your report.  You will likely have a different number of inquiries on each report since most lenders only pull a single report.  The only exception to this is mortgage lenders, which pull all three reports.

Lenders may update their accounts on your reports at different times of the month depending on the credit reporting agency.  A lender may report to one agency on the first Monday of the month and the next agency on the third Tuesday.

These reasons make it highly unlikely that your credit score will be identical across all three credit reporting agencies.

If you have poor credit then your credit scores will suffer for seven years.

This common myth is just not true.  If you have credit problems, the design of the credit reporting system allows you to start improving your credit score in a matter of months in some cases.

The credit score system calculates your scores daily based on the information in your credit report that day.  If you work to immediately improve your credit score by making on-time payments and consolidating debt, your credit score will improve immediately.

If you are about to pay off a large debt or if you have a negative report removed, you will see an instant improvement in your credit score without waiting for seven years.

Check cards can help your credit reports and scores.

Check cards do not help your credit score any more than a checking account can.  Check cards just provide paperless access to the cash in your checking account, even though they may be branded with a Visa or Mastercard logo.  These logos make it easy to use your debit card where credit is accepted, but they are not credit cards.  They can harm your credit, however.

If you don’t carefully record any check card transactions, including any associated fees, it could result in bounced checks and declined transactions.  A pattern of bounced checks an poorly managed checking accounts is tracked by companies that may report to credit agencies.  Don’t let check cards harm your credit!

Moving your credit card balances around will help you hide your debt from the credit scoring models.

Your credit score is calculated using something called “total revolving debt,” the total amount you owe on your credit cards.  Moving your balance from one card to another does nothing to lower or hide your credit card debt from the credit scoring model.  If you have 3 cards with $1000 worth of debt or 2 cards with $1500 worth of debt, you still have $3000 worth of revolving credit card debt. It is impossible to hide your credit card debt.

Even if you consolidate all of your debt onto one card, you still have $3000 worth of revolving debt. The only way to remove credit card debt from your credit report is to pay it off! 

You can improve your credit score by transferring balances that are near their credit card limit to more than one credit card so that the amount of credit card debt available per card is higher. 

Paying off (or “settling”) late payments, tax liens, collections or judgments will remove them from your credit reports.

Paying off your bills and negative accounts is the right thing to do, but it’s not that easy to remove them from your credit report.  You can’t make negative reports disappear just by settling your debts.

Many people think that paying off debts somehow cancels out the negative report, but all reports, eve negative accounts that have been paid off, will remain on our credit report for up to seven years.  The accounts will be marked to show that the debt has been paid or release, which is better than unpaid debts, but they will still adversely affect your credit score.

Collection agencies take advantage of this myth by promising to remove the item from your credit report if you will pay your account.  Don’t fall for this lie.  It’s just not true.  The only way to remove negative information from your credit report is for the information to be inaccurate.

Credit reporting agencies will never remove an accurate negative account just because the account has been paid in full.

In addition, when a payment is made on an old delinquent account, the date is updated in your credit history and can sometimes negatively impact your credit score.  You have to be very careful to review all delinquent debts and evaluate which ones to pay, which ones may be removed due to the statue of limitations and which ones can be settled to your advantage.

Closing credit cards will increase your credit scores.

Of all the credit card myths out there, this one is the biggest.  It is the most common piece of advice that people are given as a solution for low credit scores.  Not only is it not true, it can actually do a great deal of damage to your credit score.

The reason it can be so damaging is because of a measurement called “revolving utilization’ that credit scoring models use.  This is the way that revolving utilization works.  If you have 10 credit cards with a credit limit of $1000 each, you have an aggregate credit limit of $10,000.  If three of these cards are maxed out, then you have an aggregate credit card balance of $3000.  This would give you a revolving utilization of 30% ($3000 divided by $10,000=.30).  The seven cards that you are not using keeps your revolving utilization number low.

If you close out those seven unused cards anyway, you will have three maxed out credit cards.  This means that your revolving utilization is 100% and your credit scores are now in the basement.

This example may be exaggerated, but no matter how many cards you have or what the limits are, closing unused credit accounts almost always damages your credit scores.

If you have closed your unused credit card accounts you can repair the damage, but they will all have unavoidable negative consequences.

Try to reopen the seven accounts that you just closed.  Of course, it won’t be as simple as closing them was.  The lenders will pull your credit report, which could lower your score, and with a high revolving utilization number, you may not be able to open all the accounts.  It will also show on your credit report that you opened seven new accounts.

Request a credit increase on your remaining cards.  Your creditors may deny your request and they will pull your credit report, which will result in new inquiries on your credit report.

These credit myths can be damaging to your credit report and credit score if they acted on without confirmation of the consequences.  Repairing a damaged credit history and improving a credit score is not an overwhelming endeavor but it does take knowledge and proper action to achieve the optimal results.

website programming by Derek J Entringer | interactive media developer and web application developer